FAQ

Shipping Questions

1. **How long does shipping take?**
- Shipping is typically 3 business days. This means on the 3rd business day you can expect information. Overnight shipping will be avilable during peak seasons. 

2. **Which carrier service do we use?**
- Typically we will use USPS, if the order is too big then we will ship through UPS. 

3. **Refund/Return Policy**
- There are no refunds or returns. In the event of miship or mishap, a.new product will be shipped or a discount will be issued on next purchase. 

Product Questions

1. **What does "vegan skincare" mean?**
- Vegan skincare products are made without any animal-derived ingredients or by-products. They are cruelty-free and do not involve animal testing.

2. **How do I know if a skincare product is GOOD for my skin?**
- ALL ingredients will be listed on any product, Please, read ingredient labels carefully, and contact the your dermatologist or esthetician if in doubt.

3. **Are vegan skincare products suitable for all skin types?**
- Yes, vegan skincare products are formulated to be suitable for various skin types, but it's essential to choose products that match your specific skin concerns.

4. **Do vegan skincare products cost more than conventional ones?**
- Prices can vary, but some vegan products might be slightly more expensive due to the use of high-quality plant-based ingredients. However, there are affordable options available.

5. **Do vegan skincare products expire faster than non-vegan products?**
- Like any skincare product, the shelf life depends on the formulation and preservatives used. Check the product's label for expiration dates.

6. **Can vegan skincare products effectively address common skin issues like acne or dryness?**
- Yes, there are vegan skincare products designed to address various skin concerns. Look for products with ingredients known to help with your specific issue.

7. **Is it necessary to consult a dermatologist before using vegan skincare products?**
- It's a good idea, especially if you have specific skin issues or allergies. A dermatologist can provide personalized recommendations.

9. **Do vegan skincare products have any environmental benefits?**
- Yes, choosing vegan skincare can be more eco-friendly since it often involves sustainable sourcing and avoids the environmental impact of animal agriculture.